Finding the Right Answer for Your Account
This FAQ covers the questions that come up every day — how to register, how deposits work with local mobile wallets, what happens during withdrawal verification, and where to go when something is not clear. Each answer is written around the actual steps you take inside your account, not generic platform descriptions. If you are depositing with bKash, for example, you open
the bKash app, send to the merchant number shown on your deposit screen, then confirm with your PIN — the balance appears in your account wallet once the transaction clears. The same flow applies for Nagad and Rocket. Withdrawal requests go through an account verification step before any amount is released, so having your details accurate from the start saves time. Availability
of services depends on your local law and eligible regions. If the answer you need is not here, our support team is reachable through the channels listed below.
- bKash Deposits
- Nagad Transfers
- Rocket Payments
- Account Verification